Returns & Exchanges

G3 Genuine Guide Gear offers a 30-day return window for all unworn apparel and gear in its original packaging. We are committed to ensuring your technical gear fits perfectly for your next mountain adventure.

1

Initiate Your Return

Visit our online returns portal with your order number and email address to select the items you wish to send back.

2

Prepare the Package

Securely pack the items in their original packaging, ensuring all tags are attached and the products are in new condition.

3

Label and Ship

Print the prepaid shipping label provided by our portal and drop off the package at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned items, your refund will be processed to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing