Frequently Asked Questions

Everything you need to know about shopping with G3 Genuine Guide Gear.

What is your standard shipping policy?

We offer standard shipping on all orders within the continental US. Orders are typically processed within 1-2 business days, and delivery usually takes 3-5 business days depending on your location.

How do I return or exchange an item?

If you are not completely satisfied with your purchase, you can return or exchange any unworn, unwashed items with original tags within 30 days of delivery. Please visit our Returns Portal to start the process.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer secure checkout via PayPal, Apple Pay, and Google Pay for your convenience.

How do I know which size to choose?

Each product page features a detailed 'Size Guide' button. We recommend comparing your body measurements to our chart to ensure the perfect fit. If you are between sizes, we generally suggest sizing up for a more relaxed fit.

Are your materials sustainably sourced?

Yes, G3 Genuine Guide Gear is committed to ethical manufacturing. We prioritize high-quality, durable fabrics and work with suppliers who adhere to fair labor practices and environmental standards.

Can I track my order once it has shipped?

Absolutely. Once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey in real-time.